Send your holiday worries packing!!
The Government announcement on the 22nd February has given us all hope that we will soon be able to welcome holiday guests back to our park. But we know that things are going to take a a while to get back to how they were before and that many people will still be anxious about being away from home after spending so long in lockdown.
We want everyone who comes to stay with us to feel safe and comfortable and know that the safety and wellbeing of our guests is at the heart of everything we do.
Our amazing, hardworking teams have all had additional Covid-19 training as well as being provided with the new look spring/summer Covid-19 wardrobe including masks, visors, gloves and aprons!! It might not be pretty but its practical and necessary. All we ask is that our lovely guests join in and wear masks when inside the complex not sat at a table, and not to get too close for comfort with our team and other guests – 2 meters should do it!
To show our commitment to keeping a friendly distance we have introduced a contact free, paperless check in process for when you arrive on park. Before you arrive we will send you an email explaining how check in will work as well as handy park information and a map that even the kids can read!
But we realise sometimes it’s good to talk, so as well as the email, our lovely team will also give you a courtesy call just to see what time you are due to arrive and to give you directions to your accommodation or touring pitch. Please remember to download our fabulous, helpful app before you arrive as you will need it to book things whilst on park. Plus it is 2021 so who doesn’t love an app!?!
When you get to your accommodation your door should have a sticker on the door sealing it shut. This shows you that the last people to be in the accommodation were the housekeeping team and they sealed the door as they left, keeping it sterile and clean for your arrival. You just tear the sticker and in you go. Your keys will be inside you accommodation in a little bag which looks a little bit like a TV crime scene exhibit!
You will also find a bottle your very own eco-friendly sanitiser to use during your stay which you can top up at one of our sanitiser top up stations on the park. We literally have sanitiser on tap!!
Your accommodation will have been deep cleaned from top to bottom by our housekeeping team. All surfaces will have been cleaned with warm soapy water using a disposable cloth and disinfectant. For our touring customers, the electric points and shared facilities are regularly disinfected. All sheets, duvet covers and pillows cases are washed at high temperatures. We have left no cleaning stone unturned.
Unfortunately we don’t know what facilities will be open when yet, but last year gave us plenty of time to practice with all eventualities in ALL the tiers!! So when we can reopen swimming pools, restaurants, bars and other areas we will do so with whatever restrictions we need to have in place. We have learnt a lot in the last 12 months! The app is the best place to keep up to date with the latest news when on park.
We want you to feel excited about coming to stay with us, not worried, so we guarantee you that we will do everything in our power to keep you and your loved ones safe. We want you to make special memories that will last a lifetime and start to put the not so pleasant memories of the last 12 months in the past where they can stay firmly in their own version of lockdown!